{"id":13858,"date":"2017-04-19T14:00:56","date_gmt":"2017-04-19T14:00:56","guid":{"rendered":"https:\/\/www.wellable.co\/blog\/2017-04-19-employee-experience-delivers-roi\/"},"modified":"2022-10-12T06:27:25","modified_gmt":"2022-10-12T10:27:25","slug":"2017-04-19-employee-experience-delivers-roi","status":"publish","type":"post","link":"https:\/\/www.wellable.co\/blog\/2017-04-19-employee-experience-delivers-roi\/","title":{"rendered":"Employee Experience Delivers ROI"},"content":{"rendered":"<p>In his new book, <a href=\"https:\/\/www.amazon.com\/Employee-Experience-Advantage-Employees-Workspaces\/dp\/111932162X\/ref=asap_bc?ie=UTF8\" target=\"_blank\" rel=\"noopener\">The Employee Experience Advantage<\/a>, Jacob Morgan interviewed 150 psychologists, economists, and business leaders around the world and analyzed more than 250 diverse organizations to determine the impact employee experience has on the success of companies. Based on those conversations and analyses, he identified three environments that matter most to employees: cultural, technological, and physical. Specifically, he found that over half the companies were rated poorly by their employees in at least one of the three areas, and 20% got very low scores across the board. Although 23% were making strides in all three areas, just 6% were investing heavily in all three \u2014 and those \u201cexperiential organizations\u201d (Adobe, Accenture, Facebook, Microsoft, and others) saw performance gains that make a strong financial case for investing in employee experience.<\/p>\n<p><!--HubSpot Call-to-Action Code --><span id=\"hs-cta-wrapper-f13fd883-abe3-4f31-952d-6f8593e40386\" class=\"hs-cta-wrapper\"><span id=\"hs-cta-f13fd883-abe3-4f31-952d-6f8593e40386\" class=\"hs-cta-node hs-cta-f13fd883-abe3-4f31-952d-6f8593e40386\"><!-- [if lte IE 8]>\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/226537\/f13fd883-abe3-4f31-952d-6f8593e40386\" target=\"_blank\" rel=\"noopener\"><img data-recalc-dims=\"1\" decoding=\"async\" id=\"hs-cta-img-f13fd883-abe3-4f31-952d-6f8593e40386\" class=\"hs-cta-img\" style=\"border-width: 0px;\" src=\"https:\/\/i0.wp.com\/no-cache.hubspot.com\/cta\/default\/226537\/f13fd883-abe3-4f31-952d-6f8593e40386.png?w=640&#038;ssl=1\" alt=\"CHECK OUT OUR 4-MINUTE VIDEO ON ROI VS VOI FOR EMPLOYEE WELLNESS!\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(226537, 'f13fd883-abe3-4f31-952d-6f8593e40386', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><\/p>\n<p><!-- end HubSpot Call-to-Action Code -->Another interesting finding was how frequently experiential companies (compared with the other companies studied) were included in \u201cbest of\u201d lists.\u00a0 Relative to peers not investing in employee experience, experiential companies were 28 times as often among Fast Company\u2019s Most Innovative Companies, 11.5 times as often in Glassdoor\u2019s Best Places to Work, 2.1 times as often in Forbes\u2019s list of the World\u2019s Most Innovative Companies, 4.4 times as often in LinkedIn\u2019s list of North America\u2019s Most In-Demand Employers, and twice as often in the American Customer Satisfaction Index.<\/p>\n<p>Despite these impressive statistics, the most compelling case for employers to invest in employee experience were in quantifiable business metrics. The chart below says it all.\u00a0 Compared with other companies, the experiential organizations had more than four times the average profit and more than two times the average revenue. They were also almost 25% smaller, which suggests higher levels of productivity and innovation.<\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" class=\"aligncenter\" title=\"employee experience\" src=\"https:\/\/i0.wp.com\/www.wellable.co\/blog\/wp-content\/uploads\/2022\/08\/W170224_MORGAN_COMPANIESTHAT.png?w=640&#038;ssl=1\" alt=\"employee experience\"  data-constrained=\"true\" \/><\/p>\n<p>So what does investing in employee experience really mean? First, it involves thinking long-term so pop-up engagement programs do not work. They temporarily and unsustainably increase engagement.\u00a0 Morgan suggests companies invest in long-term cultural, technological, and physical improvements for employees.\u00a0 His book goes into specific recommendations, including real-time employee feedback programs, beefing up diversity and inclusion efforts, giving employees access to consumer-grade technologies, and building workspaces according to multiple floor plans to accommodate different styles and preferences.<\/p>\n<p>Employee wellness certainly make the list, but it is important to emphasize the long-term.\u00a0 Short, temporary programs may provide brief boosts to performance, but lasting results requires a long-term perspective.\u00a0 In the case of Wellable, we encourage ongoing or continuous programs that are part of a multi-year strategy to improve employee engagement and health.\u00a0 Wellable is a technology and services company, but recognizes the importance of workspaces, which is why a broad strategy includes re-thinking the layout of office spaces.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jacob Morgan interviewed 150 leaders and analyzed more than 250 organizations to determine the impact employee experience has on the success of companies.<\/p>\n","protected":false},"author":1,"featured_media":13859,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[13],"tags":[],"class_list":["post-13858","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-facts-and-research"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.6 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Employee Experience Delivers ROI | Wellable<\/title>\n<meta name=\"description\" content=\"Jacob Morgan interviewed 150 leaders and analyzed more than 250 organizations to determine the impact employee experience has on the success of companies.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wellable.co\/blog\/2017-04-19-employee-experience-delivers-roi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Employee Experience Delivers ROI | Wellable\" \/>\n<meta property=\"og:description\" content=\"Jacob Morgan interviewed 150 leaders and analyzed more than 250 organizations to determine the impact employee experience has on the success of companies.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.wellable.co\/blog\/2017-04-19-employee-experience-delivers-roi\/\" \/>\n<meta property=\"og:site_name\" content=\"Wellable\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/GetWellable\/\" \/>\n<meta property=\"article:published_time\" content=\"2017-04-19T14:00:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-12T10:27:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.wellable.co\/blog\/wp-content\/uploads\/2022\/08\/Call-Center-Employee-Experience-HR-WFM-1080x675-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"843\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Wellable\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@getwellable\" \/>\n<meta name=\"twitter:site\" content=\"@getwellable\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Wellable\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Employee Experience Delivers ROI | Wellable","description":"Jacob Morgan interviewed 150 leaders and analyzed more than 250 organizations to determine the impact employee experience has on the success of companies.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.wellable.co\/blog\/2017-04-19-employee-experience-delivers-roi\/","og_locale":"en_US","og_type":"article","og_title":"Employee Experience Delivers ROI | Wellable","og_description":"Jacob Morgan interviewed 150 leaders and analyzed more than 250 organizations to determine the impact employee experience has on the success of companies.","og_url":"https:\/\/www.wellable.co\/blog\/2017-04-19-employee-experience-delivers-roi\/","og_site_name":"Wellable","article_publisher":"https:\/\/www.facebook.com\/GetWellable\/","article_published_time":"2017-04-19T14:00:56+00:00","article_modified_time":"2022-10-12T10:27:25+00:00","og_image":[{"width":843,"height":675,"url":"https:\/\/www.wellable.co\/blog\/wp-content\/uploads\/2022\/08\/Call-Center-Employee-Experience-HR-WFM-1080x675-1.png","type":"image\/png"}],"author":"Wellable","twitter_card":"summary_large_image","twitter_creator":"@getwellable","twitter_site":"@getwellable","twitter_misc":{"Written by":"Wellable","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.wellable.co\/blog\/2017-04-19-employee-experience-delivers-roi\/#article","isPartOf":{"@id":"https:\/\/www.wellable.co\/blog\/2017-04-19-employee-experience-delivers-roi\/"},"author":{"name":"Wellable","@id":"https:\/\/www.wellable.co\/blog\/#\/schema\/person\/f7c042b5403e555f4cd545a365023e71"},"headline":"Employee Experience Delivers ROI","datePublished":"2017-04-19T14:00:56+00:00","dateModified":"2022-10-12T10:27:25+00:00","mainEntityOfPage":{"@id":"https:\/\/www.wellable.co\/blog\/2017-04-19-employee-experience-delivers-roi\/"},"wordCount":437,"publisher":{"@id":"https:\/\/www.wellable.co\/blog\/#organization"},"image":{"@id":"https:\/\/www.wellable.co\/blog\/2017-04-19-employee-experience-delivers-roi\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/www.wellable.co\/blog\/wp-content\/uploads\/2022\/08\/Call-Center-Employee-Experience-HR-WFM-1080x675-1.png?fit=843%2C675&ssl=1","articleSection":["Facts and Research"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.wellable.co\/blog\/2017-04-19-employee-experience-delivers-roi\/","url":"https:\/\/www.wellable.co\/blog\/2017-04-19-employee-experience-delivers-roi\/","name":"Employee Experience Delivers ROI | Wellable","isPartOf":{"@id":"https:\/\/www.wellable.co\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.wellable.co\/blog\/2017-04-19-employee-experience-delivers-roi\/#primaryimage"},"image":{"@id":"https:\/\/www.wellable.co\/blog\/2017-04-19-employee-experience-delivers-roi\/#primaryimage"},"thumbnailUrl":"https:\/\/i0.wp.com\/www.wellable.co\/blog\/wp-content\/uploads\/2022\/08\/Call-Center-Employee-Experience-HR-WFM-1080x675-1.png?fit=843%2C675&ssl=1","datePublished":"2017-04-19T14:00:56+00:00","dateModified":"2022-10-12T10:27:25+00:00","description":"Jacob Morgan interviewed 150 leaders and analyzed more than 250 organizations to determine the impact employee experience has on the success of companies.","breadcrumb":{"@id":"https:\/\/www.wellable.co\/blog\/2017-04-19-employee-experience-delivers-roi\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.wellable.co\/blog\/2017-04-19-employee-experience-delivers-roi\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.wellable.co\/blog\/2017-04-19-employee-experience-delivers-roi\/#primaryimage","url":"https:\/\/i0.wp.com\/www.wellable.co\/blog\/wp-content\/uploads\/2022\/08\/Call-Center-Employee-Experience-HR-WFM-1080x675-1.png?fit=843%2C675&ssl=1","contentUrl":"https:\/\/i0.wp.com\/www.wellable.co\/blog\/wp-content\/uploads\/2022\/08\/Call-Center-Employee-Experience-HR-WFM-1080x675-1.png?fit=843%2C675&ssl=1","width":843,"height":675},{"@type":"BreadcrumbList","@id":"https:\/\/www.wellable.co\/blog\/2017-04-19-employee-experience-delivers-roi\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.wellable.co\/blog\/"},{"@type":"ListItem","position":2,"name":"Employee Experience Delivers ROI"}]},{"@type":"WebSite","@id":"https:\/\/www.wellable.co\/blog\/#website","url":"https:\/\/www.wellable.co\/blog\/","name":"Wellable","description":"Latest Research &amp; News in Wellness","publisher":{"@id":"https:\/\/www.wellable.co\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.wellable.co\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.wellable.co\/blog\/#organization","name":"Wellable","url":"https:\/\/www.wellable.co\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.wellable.co\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.wellable.co\/blog\/wp-content\/uploads\/2022\/06\/favicon-wellable.webp","contentUrl":"https:\/\/www.wellable.co\/blog\/wp-content\/uploads\/2022\/06\/favicon-wellable.webp","width":155,"height":157,"caption":"Wellable"},"image":{"@id":"https:\/\/www.wellable.co\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/GetWellable\/","https:\/\/x.com\/getwellable","https:\/\/www.linkedin.com\/company\/wellable-inc-\/","https:\/\/www.youtube.com\/channel\/UCtTLlvZR-tKRBcb32l-rFXg"]},{"@type":"Person","@id":"https:\/\/www.wellable.co\/blog\/#\/schema\/person\/f7c042b5403e555f4cd545a365023e71","name":"Wellable","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/acf8de6b4e70889e608d47410dcdc1ac0fea5050a1d89c468bea5ae977f4eda7?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/acf8de6b4e70889e608d47410dcdc1ac0fea5050a1d89c468bea5ae977f4eda7?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/acf8de6b4e70889e608d47410dcdc1ac0fea5050a1d89c468bea5ae977f4eda7?s=96&d=mm&r=g","caption":"Wellable"},"sameAs":["http:\/\/34.168.145.72"],"url":"https:\/\/www.wellable.co\/blog\/author\/wellable-admin\/"}]}},"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.wellable.co\/blog\/wp-content\/uploads\/2022\/08\/Call-Center-Employee-Experience-HR-WFM-1080x675-1.png?fit=843%2C675&ssl=1","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.wellable.co\/blog\/wp-json\/wp\/v2\/posts\/13858","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.wellable.co\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wellable.co\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wellable.co\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wellable.co\/blog\/wp-json\/wp\/v2\/comments?post=13858"}],"version-history":[{"count":0,"href":"https:\/\/www.wellable.co\/blog\/wp-json\/wp\/v2\/posts\/13858\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wellable.co\/blog\/wp-json\/wp\/v2\/media\/13859"}],"wp:attachment":[{"href":"https:\/\/www.wellable.co\/blog\/wp-json\/wp\/v2\/media?parent=13858"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wellable.co\/blog\/wp-json\/wp\/v2\/categories?post=13858"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wellable.co\/blog\/wp-json\/wp\/v2\/tags?post=13858"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}