{"id":21489,"date":"2023-02-01T10:48:27","date_gmt":"2023-02-01T15:48:27","guid":{"rendered":"https:\/\/www.wellable.co\/blog\/?p=21489"},"modified":"2024-08-07T03:18:03","modified_gmt":"2024-08-07T07:18:03","slug":"employee-experience-managers-demand-duties-impact","status":"publish","type":"post","link":"https:\/\/www.wellable.co\/blog\/employee-experience-managers-demand-duties-impact\/","title":{"rendered":"Employee Experience Managers: Demand, Duties, & Impact"},"content":{"rendered":"\n

The once-foreign role of an employee experience (EX) manager is now one of the fastest-growing positions at US companies, ranking fifth in LinkedIn\u2019s 2023 list of jobs rising in demand<\/a>. With burnout and turnover rates on the rise since the start of the pandemic, organizations have shifted their focus toward employee engagement and experience. Investing in these areas plays a critical role in improving performance, productivity, satisfaction, and retention of employees, making the implementation of EX managers an attractive option for organizations.<\/p>\n\n\n\n

While the concept of customer experience evolved in the 2000s, employee experience has lacked recognition until recently. Pandemic-induced mental health issues, burnout from hustle culture<\/a>, and lack of purpose in the workplace<\/a> make it increasingly clear that a role dedicated to the employee experience is necessary for many companies. The growth trajectory for employee experience is expected to surpass that of customer experience, particularly with the increasing prevalence of EX managers in the workplace.<\/p>\n\n\n\n

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What Is An Employee Experience Manager?<\/h2>\n\n\n
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EX managers, also referred to as Chief Happiness Officers or Directors of Well-Being, are responsible for managing and tracking the processes associated with the employee experience. Their primary goal is to boost well-being and engagement throughout each stage of the employee lifecycle, from the day an employee is recruited to their last day at the organization. <\/p>\n\n\n\n

An engaged employee is one who feels connected to the workplace, aligned with the company\u2019s purpose, committed to their job, and invested in the organization\u2019s growth. When employees are engaged, employers gain a motivated, productive, and efficient workforce who are more likely to stay at the organization.<\/p>\n\n\n\n

So, while employee experience and employee engagement are two different concepts, they go hand-in-hand in determining the performance of individuals and the success of an organization. Despite the importance of engagement, 85% of employees do not feel engaged<\/a> at work. What do EX managers do to combat this?<\/p>\n\n\n\n

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Impact Of Employee Experience Managers In The Employee Lifecycle<\/h2>\n\n\n\n

An EX manager must have a strong understanding of the processes associated with each stage of the employee lifecycle in order to provide the optimal working environment and support for employees.<\/p>\n\n\n\n