Please carefully read through this Policy. To join the Program and enjoy the Wellable services and Program benefits, you are required to accept all the terms in this Policy. If you choose to accept these terms and enroll in the Wellable Program, you will become a Member of the Program. We may update the terms of this Policy from time to time to reflect changes in our information practices. If we make any material changes to these terms, you will be notified via an update notice, and you will be given the opportunity to review and accept these terms prior to being able to access the platform or continue to use the Program. You may withdraw your consent to this Policy or its updated terms at any time by contacting and notifying us that you wish to terminate your membership.
Please note that any translation of this Policy is intended solely to facilitate your access to this information. The English version is the only official version of this Policy and any translation inaccuracies or discrepancies are not binding and have no legal effect for compliance or enforcement purposes.
The level of data protection established in the United States of America (U.S.) is lower than the one established in the European Union (EU), therefore, we take measures to ensure that your Personal Information is stored safely with us, meeting regulatory privacy and security requirements imposed on European Union businesses.
Wellable will be compliant with the European General Data Protection Regulation (GDPR) on or before the established enforcement date, May 25, 2018.
Wellable is compliant with the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield Framework, as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information from the European Union and Switzerland to the United States. Wellable is committed to subjecting all personal data received from EU member countries and Switzerland, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield website at https://www.privacyshield.gov.
Wellable is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Wellable complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Wellable is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Wellable may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
In compliance with the Privacy Shield Principles, Wellable commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Wellable at firstname.lastname@example.org.
Wellable has further committed to refer unresolved Privacy Shield complaints to JAMS Mediation, Arbitration and ADR Services, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://www.jamsadr.com/file-an-eu-us-privacy-shield-claim for more information or to file a complaint. The services of JAMS Mediation, Arbitration and ADR Services are provided at no cost to you.
Wellable commits to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) as well as comply with the advice given by such authorities with regard to human resources data transferred from the EU and Switzerland in the context of the employment relationship.
Under certain conditions, more fully described on the Privacy Shield website at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
To provide the Wellable services, we collect anonymous and Personal Information about you. “Personal Information” means any information, including personal and material circumstances, that allows a person to become identifiable. You are under no obligation to provide any Personal Information to us at any time. However, if you choose to withhold some Personal Information, we may be unable to provide you with certain services.
The definition of “Personal Information” includes, but is not limited to:
Depending on your Program design, your Program Sponsor may be able to create and submit customized surveys for its Members to complete. Wellable may not contribute to the creation of the questions in these surveys and may not review the questions in these surveys. If you decide to take part in a survey, the results will be shared with your Program Sponsor in aggregated reports. Your Program Sponsor will not be able to identify you from these reports. However, if the survey offered gives you the ability to respond to a question by writing in a response, the response will be shared with the Program Sponsor. If you include identifiable Personal Information in these open-ended responses, your Program Sponsor may be able to identify you.
Depending on your Program design, you may have access to a Personal Wellness Assessment (PWA). Through a number of questions, the PWA assesses your well-being across a number of dimensions wellness. You do not have to complete the PWA if you do not want to share this information with us. All responses will be shared with your Program Sponsor in aggregated, de-identified reports.
We will use the Personal Information collected only to provide you with access to our services, including:
Additionally, we may use your Personal Information to create “Anonymous Data” records by removing any information (including any contact information) that would allow the remaining data to be linked back to you. We may use the Anonymous Data for internal purposes, such as analyzing patterns and program usage to improve our services. Additionally, we may use Anonymous Data to analyze and understand demographic trends, customer behavior patterns and preferences, and information that can help us enrich the content and quality of the Wellable Program. We reserve the right, subject to applicable laws and regulations, to disclose Anonymous Data at our discretion.
All your data, including any Personal Information we collect about you, is stored at Amazon Web Services data centers located in the United States of America (USA). Because your data is stored on USA soil, it may be subject to USA laws, including the “Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001” (USA PATRIOT Act), as well as the jurisdiction of the USA government, tribunals, law enforcement, and regulatory agencies, which may require Wellable to grant them access to your data.
Wellable is committed to protecting your data and your privacy. To ensure data security, we follow reasonable physical, electronic, and managerial procedures designed to safeguard and secure your data and Personal Information. However, no company can fully eliminate security risks associated with the provision of online services.
Among the security features we use to protect your Personal Information and other data, We require that you create and use a username and unique password to access the web-based platform and mobile application. We use multiple layers of security to protect your Personal Information and data, including firewalls, intrusion detection tools, and antivirus. We retain your username as part of your Personal Information, to allow us to recognize you when you login, but we do not share your username with anyone.
Wellable employees may be required to access your Personal Information to allow us to provide you with quality services, including Member support services. Our employees are obligated to respect the confidentiality of your Personal Information and are only authorized to access your Personal Information as necessary to provide you with services or support.
In the event that we (a) undergo reorganization or (b) that Wellable is sold to a third party, any Personal Information we hold about you may be transferred to the re-organized entity or third party, in accordance with applicable laws. In the event that such acquisition occurs, the new entity will continue to use your Personal Information within the limits of this Policy, to ensure continuation of service.
To the extent that you participate in any wellness challenges as part of the Wellable Program, please be aware that your name and performance information will be available to other Members participating in the challenge and to your Program Sponsor. Additionally, the Wellable Program may make message boards and messaging forums available to you. Please be aware that any information disclosed in these settings may become public information. You should exercise caution if disclosing Personal Information while using these features.
We may, from time to time, share your Personal Information with third parties to allow us to provide you with our services. If we need to share your Personal Information with third parties, we will limit the information disclosed to the minimum amount necessary to ensure the provision and quality of the services we offer you. We do not make your Personal Information available to any third parties without your permission. We never use, disclose, or share your Personal Information for marketing purposes, and we never sell or rent your Personal Information.
Agents and contractors
In some instances, we may disclose your Personal Information with agents or contractors that work on our behalf and assist us in providing and supporting the services we offer.
Third Party Providers
We may use or disclose your Personal Information to allow your participation in additional third-party provided wellness services. These additional wellness services may be offered to you by us (“Program Partners”), your Program Sponsor, or other entities your Program Sponsor contracts with directly (“Third Party Providers”). We will only use or share your Personal Information for the following general purposes:
Wellable may be required to disclose your Personal Information if:
We may provide information in an anonymous and aggregated format or provide your Personal Information in a group format to third parties that process that Personal Information (“Analytics Processors”) to generate Anonymous Information and derive analytical information to be shared with your Program Sponsor. The Analytics Processors do not have any independent right to use your Personal Information, except to provide the aggregation and analysis services. Your Program Sponsor will not be able to use such Anonymous Information or aggregated reports to directly identify you. Your Program Sponsor may use the Anonymous Information in its discretion, including to evaluate the overall program, as well as to provide additional benefits, programs, and services. Additionally, your Program Sponsor may have access to additional information about you, for the limited purposes above in the section “Does Wellable share my Personal Information with third parties?”.
We may share Anonymous Data with your Program Sponsor, in an aggregated or group format. Your Program Sponsor may request that we share Anonymous Data with Third Party Providers and partnering organizations for research and analysis purposes. You can request the names of such Third Party Providers and partnering organizations from us or your Program Sponsor at any time.
If your Program Sponsor is your Health Plan, Wellable may share additional information about you and your participation in the Program, to ensure you are given access to any additional services, rewards, and benefits that may be offered through your Health Plan.
Your Program Sponsor will also have access to individual reports and results in order to monitor challenges and deliver the Program.
When you visit our web-based platform or mobile application and receive an error, we may automatically collect additional information, including the type of browsers our Members use, what mobile device you use (the operating system version) , internet service provider (ISP), referring and exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), date and time stamps of activity on the platform, your IP address (the unique address that identifies your device on the internet), and the operating system your device uses. We use this additional information to enhance the security controls around platform access and resolve bugs and errors that may exist on the Platform.
If you have opted to receive push notifications on your mobile device, We may, from time to time, send you push notifications to provide you with reminders and notices. If you no longer wish to receive such communications, you may turn them off at the device level.
From time to time, We may send you e-mails or newsletters with information about your Program and the Wellable platform and services. Depending on your country of residence and/or Program, you may be given the opportunity to opt-in to receive these communications as you enroll in the platform. Regardless of your initial selection, you may opt-out of these communications, free of charge, at any time during your Membership, by contacting email@example.com. Depending on your Program, you may also be able to subscribe to receive text messages. You will be able to opt-out at any time.
Wellable and its Program Partners and vendors use tools such as cookies, tags, scripts, and other similar technologies to enhance and support your experience on the platform. These technologies help us administer the web-based platform and mobile application, measure traffic patterns and the total number of users, as well as to personalize and customize the platform’s content, so that your settings are “remembered” when you login.
We use mobile analytics software to allow us to review the functionality of our mobile software on your phone and how to improve its quality and our services. The mobile analytics software may record information such as how often you use the mobile application, the events that occur within the mobile application, crash report and performance data, where the application was downloaded from, and aggregated usage, and other metrics. The information collected by the mobile analytics software is managed separately from other Personal Information you submit within the mobile application.
Yes, all our Members, regardless of residency, except in specific circumstances identified by local laws, have a legal right to access the information Wellable has collected about you. You can request a copy of all the Personal Information and data we hold about you. We will provide you with a copy of all the data we have collected about you in a standard format (such as Excel) through a secure channel. You can contact us at firstname.lastname@example.org to request a copy of all your data. We will respond to your request within a reasonable timeframe.
For California Users: In accordance with the California Civil Code Section 1798.83, you may contact us at the address above to request certain information about the disclosure of Personal Information (as defined in Section 1798.83) to third parties for their direct marketing purposes.
Yes, if your Personal Information changes over time or you realize your Personal Information is outdated or incorrect, you have a right to be able to update it or correct it. You may update or correct the information by modifying it directly within the web-based platform or mobile application. If you are unable to directly update or correct the information within your account, you can contact us at email@example.com to request that we update or correct the information for you. We will respond to your request within a reasonable timeframe.
At any time during the course of your membership with Wellable, you may request that all your Personal Information and other data be transferred to a different wellness services provider. To complete the transfer, we will require additional information about the new vendor to ensure a secure channel is used, so that your Personal Information and other data remain protected. To request such transfer you may contact us at firstname.lastname@example.org. We will respond to your request within a reasonable timeframe.
Yes, you can request that the data collected about you be deleted from our system. You may terminate your Program membership at any time by submitting a deletion request to email@example.com. Once your membership is terminated, you will (i) no longer be able to participate in the Program; (ii) no longer be entitled to receive any benefits or to earn any Wellable Points; (iii) not be able to redeem any unused Wellable Points, and (iv) no longer have access to the Program. Your Personal Information will be permanently and irreversibly de-identified.
Due to the type of services we offer, we are unable to accommodate requests to restrict the processing of certain sets of data. You, however, will be able to limit the Personal Information added to your profile based on the consent you provide when connecting an activity tracking device to your account or when you opt to track or add an activity directly in Wellable. If you wish for us to stop processing parts of your data, you can request that all data be deleted through the process explained above. You can also limit the Personal Information provided to us as you participate in the program.
If you have any questions, comments or concerns, about this Policy or your rights and obligations under this Policy, you may contact Us via email at firstname.lastname@example.org.
Alternatively, you can contact us by writing to:
*This Policy was last updated in June 2019.