This article was last updated on December 6, 2023
Once merely a futuristic concept, artificial intelligence (AI) has now rocketed out of its sci-fi orbit and is quickly becoming a game-changer in the modern workplace. It’s not just influencing employee wellness and health coaching; AI is revolutionizing human resources (HR), redefining the roles of professionals in the field while creating opportunities to enrich employee experience and strengthen corporate culture. This article covers essential AI tools for HR professionals, highlights the benefits of automation in HR, and explores its integration into business practices.
AI Tools For Hiring & Recruitment
Generative AI sifts through vast amounts of online information. It can leverage any publicly available career data from platforms such as LinkedIn to optimize hiring and recruitment processes.
AI tools can connect seemingly unrelated information about individuals scattered across the web. For example, AI could help a health care organization match with a qualified nurse by locating their certification registry. This capability enables the efficient identification of top candidates for a role based on their job history, skills, and characteristics.
Moreover, by drawing connections from disparate data, generative AI doesn’t just identify potential candidates, it can also help employers build a comprehensive understanding of a candidate’s profile. This facilitates a more holistic approach to hiring, thereby improving the recruitment process, and enhancing the efficiency of talent acquisition. However, recruiters must be mindful of the biased results some AI tools inherently produce, which may result in discrimination against minority candidates.
AI-powered recruiting software includes:
Beamery uses skills data from resumes and online sources to match candidates with suitable roles. This boosts application rates and frees up time for HR professionals to focus on strategic initiatives like building relationships with top candidates. It also identifies skills gaps within teams, guides the creation of new roles, and reduces hiring biases, promoting a balanced, diverse workforce.
- Pros: Ease of use, customer support, integrations
- Cons: Overwhelming interface, slow
2. Eightfold AI
Eightfold AI helps source candidates and manage workforce diversity. It matches job requirements with candidate profiles and uses data-based insights to create tailored, rewarding career paths for employees. This makes recruiting more efficient and ensures a motivated and loyal workforce.
- Pros: Ease of use, LinkedIn integration, customer support
- Cons: Slow, inconsistent data quality
SeekOut is designed for targeted talent searches, particularly in specialized fields. It identifies candidates with specific skills, like medical licenses or technical expertise. The platform integrates with HR systems to build detailed profiles, helping employers identify skills gaps and improve workforce diversity.
- Pros: Ease of use, customer support, integration
- Cons: Limited filters
AI Tools For Workforce Planning
The process of hiring forecasting and corporate strategy often relies on manual methods, involving time-consuming tasks like spreadsheet analysis. This presents challenges as it is a widespread practice across companies and consumes significant time and resources. By analyzing internal economic data and relevant external information, machine learning can provide recommendations for optimal hiring periods and strategic hiring pauses.
In addition, the versatility of generative AI is evident in areas such as schedule management and employee retention. By harnessing its power to process and interpret extensive amounts of data, organizations can gain deeper insights into workforce trends and better address employee needs, leading to improved planning and, ultimately, enhanced business performance.
AI tools for HR workforce planning include:
Anodot reports business incidents and trends in real-time and provides actionable insights for employers, including strategic hiring periods and workforce needs. When there’s a critical change, Anodot sends alerts so the leaders can take immediate action.
- Pros: Easy implementation, customer support, scalability
- Cons: Difficult to navigate interface
ObviouslyAI predicts key metrics like revenue, sales, and employee turnover based on historical performance and company data. This tool doesn’t require special technical skills, so HR teams can easily interpret the data. It also supports scenario simulations and integrates with everyday apps for quick and informed decision-making.
- Pros: Ease of use
- Cons: Limited customizability
3. HR Signal
HR Signal predicts how likely each employee will seek a new position within 90 days and recommends a proactive retention plan. It also offers insights into each employee’s career prospects and useful market data, supporting talent development and reducing voluntary turnover. Its people-centric approach and simple dashboard make it a valuable tool for improving employee engagement and strategic workforce planning.
- Pros: Ease of use
AI Tools For Training & Development
AI tools can provide a more personalized learning experience and accelerate information delivery for employees. It can translate training materials into multiple languages, promoting global accessibility and diversity, equity, and inclusion in the workplace. AI chatbots can act as around-the-clock virtual tutors, providing immediate answers to employees’ queries based on training data.
Not only does AI software expedite the learning process and boost completion rates, but it can also transform how learning is assessed. It can customize assessment techniques and eliminate traditional, tedious evaluation methods.
This integrated approach, combining accelerated learning and advanced evaluation, makes AI a comprehensive solution for training and development, leading to an empowered and highly skilled workforce.
AI HR software for training and development includes:
TalentGuard Workforce GPT tracks high-demand skills using live labor market data and designs career paths for employees. It assesses workers’ career progression and provides suggestions for growth, helping them plan their futures within the company. This focus on personalized career development aligns with modern workforce needs for continuous learning.
- Pros: Customizability, feature variety, customer support
Docebo’s Learning Suite creates engaging learning content that aligns with each employee’s interests and career goals. It’s suitable for all employee levels, from new hires to top executives. By tying learning program data to business outcomes, Docebo proves the tangible benefits of investing in skills development.
- Pros: Ease of use, customer support, course variety
- Cons: Limited features, reporting issues, limited functionality
Totara creates learning pathways that align with an organizations’ needs. It allows employees to lead their own learning, track their progress, and see the results of their training. This approach is flexible, empowering employees to take control over their development and learn at their own pace, ensuring an effective, personal experience.
- Pros: Flexibility, feature variety
- Cons: Outdated interface design, difficult to navigate
AI Tools For Employee Self-Service
anaging routine interactions, such as clarifying remaining paid time off. This can liberate HR teams from rudimentary tasks, allowing them to concentrate on strategic decisions within their companies.
Beyond just managing routine interactions, the advancement of AI tools also gives employees more control over their work-related requests and information. These tools can provide immediate responses to inquiries, further facilitating employee autonomy and increasing overall satisfaction.
By reallocating the focus of HR teams towards strategic operations and empowering employees through self-service, AI tools are reshaping the dynamics of the modern workplace.
AI tools for employee self-service include:
Paradox’s AI-driven chatbot automates routine interactions, tasks, and reminders. These include answering HR policy questions, assisting with internal job applications, and scheduling meetings. This eases HR’s workload while offering employees quick, easy access to information and services.
- Pros: Customer support, ease of use
- Cons: Integration issues, slow
Talkpush makes communication quicker and more personalized. It answers employees’ common questions about company policies, job openings, and HR procedures, tailoring the tone and messaging to each organization’s culture and values. This ensures consistency in brand identity while providing better, faster support.
- Pros: Integrations, ease of use, customer support
- Cons: Occasional system errors/bugs
ChatGPT, when integrated into self-service portals, provides employees with easy information access and troubleshooting assistance. Its ability to understand and respond to a wide range of requests makes it a valuable tool for employee self-service, boosting autonomy and reducing the workload on HR teams.
- Pros: Ease of use
- Cons: Inconsistent data quality
Reaping The Rewards Of AI Automation In HR
AI automation in HR is not about programming human relationships, but about eliminating routine tasks which are often laborious, repetitive, and susceptible to errors. By shifting to automated procedures, HR can concentrate on strategy and workplace connections, contributing to organizational success.
Increase Productivity & Efficiency
Automated workflows reduce time spent on repetitive tasks like scheduling calendar events, messaging employees, and integrating systems. This leads to rapid responses to employee queries, accelerating delivery and enhancing efficiency.
A key area that stands to gain from this increased efficiency is document management—a significant aspect of any HR role. Automation can eradicate the need for time-consuming manual document searches, allowing HR to focus on fostering company culture and employee relationships.
Enhance Employee Engagement
The primary goal of automating HR is to allocate more time for HR professionals to focus on strategic planning and decision-making, improving both candidate and employee experiences.
Contrary to the fear of automation replacing the human element in HR, the goal is to aid HR professionals in working smarter and achieving better outcomes. By automating manual HR tasks, HR professionals can focus on building meaningful relationships rather than being swamped with administrative chores.
For instance, automating the onboarding process allows HR managers to focus more on personal interactions with new hires, reducing employee turnover and improving employee engagement.
Improve Communication & Collaboration
HR automation promotes smoother collaboration by expediting the routing of items for feedback, approval, or status updates. This enhances visibility across all departments, promoting better communication and cooperation.
Moreover, automation reduces the chances of human error. This unifies data across departments, platforms, and apps for more accurate records. The end result is a more reliable, efficient, and collaborative environment that stems from improved communication mechanisms.
Reduce Operating Costs
Traditional paper-based processes involve purchasing stationery and investing in physical storage solutions. The maintenance of these physical resources, whether it’s organizing paperwork or ensuring the upkeep of storage spaces, further escalates costs and demands additional human resources.
By transitioning to digital practices, companies can substantially mitigate these expenses. Digital storage allows for an extensive amount of information to be held within a virtual space. This transformation not only reduces operating costs
Navigating The Intricacies Of AI Automation
The integration of AI within businesses holds transformative potential. However, effectively embedding AI into operations can be a complex process. Many organizations are still in the process of shaping their AI strategies or searching for relevant applications.
A well-defined use case demonstrating the value of AI adoption is crucial to navigate these hurdles and secure leadership support.
- Define The Project: The justification for AI will be for a particular business scenario, challenge, or application as part of a broader, comprehensive solution. Determine the following:
- Who is this solution being delivered to?
- What is the purpose of this project?
- How will AI be integrated?
- Why is this solution effective?
- Navigating Cultural Changes: Incorporating AI can cause ‘cultural anxiety’ due to the significant shifts in mindset and behaviors it demands. This can be especially prominent among senior demographics like Baby Boomers due to generational differences. Acknowledging these changes, building trust, and fostering two-way communication are key to creating open-mindedness.
- Aligning Projected Returns With Strategic Goals: Unlike traditional IT solutions, AI projects can seem costly without immediate returns. Aligning AI outcomes with aspirational values can help decision-makers see beyond short-term gains and consider AI’s game-changing potential. Such values could be greater efficiency, digital proficiency, risk management, etc.
- Facing The Lack Of Specialized AI Skills: Adopting AI in the workplace may highlight a lack of AI-specific skills among current employees. To bridge this gap, companies can organize targeted training programs to enhance AI literacy and utilize user-friendly AI tools that require minimal technical expertise. Partnerships with educational institutions or using online resources can also build a more comprehensive understanding. In some cases, hiring new talent with AI expertise may be an effective solution.
- Addressing Potential Risks: AI systems learn from the data they are fed, and if this data is biased or inaccurate, the output could reflect these issues. To mitigate these risks, businesses must implement rigorous testing and validation processes and maintain a diverse data set to ensure the AI’s learning isn’t skewed. Having a system of checks and balances in place, such as human oversight, can ensure systems are held to the highest standards of accuracy and fairness, avoiding discrimination, reputational damage, and regulatory issues.